Refund policy

You may request a refund of unused purchased credit within 14 days of the purchase. Contact support@berryphone.net from your account email with the purchase date and payment reference. We verify the unused paid balance and return eligible amounts to the original payment method. Your bank or payment provider determines when the refund reaches you.

Used calling or recording credit, welcome credit and other promotional credit are not refundable under this voluntary policy. If a charge is incorrect or a service fault caused it, contact us so we can investigate and correct it. Mandatory consumer rights are unaffected, including any applicable cancellation rights.

Rental covers reserving a number for the paid billing period. Releasing a number stops future renewals but does not automatically refund an initial or completed rental period. We will assess duplicate or erroneous rental charges and any refund required by law. Released numbers may be reassigned.

Request and resolve any eligible refund before permanent deletion. Deletion removes your remaining credit and account payment references; it does not issue a refund automatically. If you delete first, a payment provider may still hold the purchase reference needed to assess a statutory claim. Organization credit belongs to the organization and remains when other members remain.

When a payment is refunded or reversed, the associated calling credit is removed. If that credit has already been used, the wallet can become negative and calling may be unavailable until resolved. Contact us promptly about unauthorized payments or billing errors. This does not limit your rights with your bank or payment provider.